Troubleshooting

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If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.

Installation

Tools you will need:

Screwdrivers and wrenches

Drill with screwdriver drill bit for ease of installation

Additional wood or masonry screws may be required depending on where you mount the antenna

 

This antenna assembly consists of:

2 Triangular shaped Yagi Antenna

2 Antenna cables (no more than 20 feet each)

Mounting hardware for the antenna

Mounting hardware for the pole

Small Pole

 

You may use an existing pole or old satellite mount for the antenna.

Cables should not exceed 25 feet in length since excess length can reduce the signal gain from the antenna so they are not capable of improving service

 

You can mount the antenna anywhere at least 10 feet off the ground (on an eave, side of the house, rooftop) as long as there are no obstructions in the direction it is aimed (side of house, roof, barn, garage, etc).  Also, trees are not helpful but do not completely block the signal.  It is recommended to keep at least 10 feet between the antenna and a tree if it is in the direction you are aiming.  The antenna does not have to be aimed perfectly but the more it is aimed properly, the better the signal will be.

Here is what the finished product should look like.  Notice that the antennas are shaped like a ‘<’ sign.  They can also be shaped the opposite way: ‘>’

You should also wrap the cable connectors with black silicone tape where they are exposed to the outside air. This tape can be readily purchased at a hardware store or Amazon.

Unscrew the antennas that came with the router and plug in the gold cable connectors.
Note that these antennas are highly directional. It is vital they are pointed at a nearby celltower using the map provided with the kit. They have a 15º spread, meaning if you are off target by 7 degrees to either side, it will not connect. The best results will be seen when pointed directly at the tower.

Cable Length

This antenna kit comes with 30 ft long cables.

If you find you need longer cables, we sell them Here, but it is usually cheaper to move the router closer to the antenna and use a WiFi extender (see our blog post about Extenders Here)

This is because Coaxial cables lose signal db gain the longer they are. once you get beyond 35-40 ft, you start losing more signal strength than you gain from the external antenna outdoors.
Any cable longer than 30 ft needs to be LMR 400 or a similar low-loss variant to be effective. These types of cables are more expensive to manufacture and sell, so the best option is to use 30ft if possible.

No Internet

This section assumes you get no Internet connection with the external antenna’s pluged in, but you are able to get internet connection Without the external antenna’s plugged in. If you cannot get Internet with both the external antennas and the smaller ones that come with the device, consult the No Internet troubleshooting section for your specififc router: netallover.com/troubleshooting

If you just installed the antennas,
Note that these antennas are highly directional. They need to be pointed at a nearby cell tower to function properly. Consult the map that came with the antenna for nearby towers. You can also use Cell Mapper to browse towers near you

If the antennas worked before but no longer,
It is possible the specific tower the antenna is pointed is having issues. Try pointing the antenna to a different tower or waiting up to 24 hours for the issue to resolve,

If this does not resolve the issue, then the problem is almost certainly a hardware failure of either the antenna cables or the antenna itself.

To isolate the problem, look for any obvious breaks, kinks, or loose connections between the router and the antenna outside.
Try unplugging each of the antenna cables one at a time while testing to see if the internet comes back on. If it does, you know the cable just unplugged is bad while the cable still plugged in is functional.

Contact Net All Over for any replacements or further troubleshooting
support@netallover.com
888-425-3656

Intermittent Internet

Tower Congestion
Keep in mind that it is normal for internet speeds to fluctuate throughout the day. You will often see slower speeds around 6-10 PM, especially on weekends, because that is when the most people are on the cell tower. The cell tower only has so much bandwidth to give out to users. If there are more users requesting bandwidth than it has available, it will give less bandwidth per user. Metaphorically speaking, the cell tower must cut smaller slices of pie to ensure everybody gets a slice. This is called Tower Congestion.

Try pointing the antenna at a different tower nearby and test speeds at different times of the day. It is not uncommon for a tower in a city to give the best speeds early morning but slow down significantly during peak usage hours, whereas a different tower might be slightly slower, but offer more consistent speed and connection.
https://www.cellmapper.net

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.