Troubleshooting

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Select from the options below.

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.

No Internet

Note that it is possible to get too strong a signal connection before amplification and overload the cell booster. If you see a flashing or solid Orange light on the indoor unit, the booster is overload. turn the antenna to one side or the other in small increments until the lights return to normal.

This section assumes you get no Internet connection with the external antennas plugged in, but you are able to get internet connection Without the external antennas plugged in. If you cannot get Internet with both the external antennas and the smaller ones that come with the device, consult the No Internet troubleshooting section for your specific router: netallover.com/troubleshooting

If you just installed the antennas,
Note that these antennas are highly directional. They need to be pointed at a nearby cell tower to function properly. Consult the map that came with the antenna for nearby towers. You can also use Cell Mapper to browse towers near you.

If the antennas worked before but no longer,
It is possible the specific tower the antenna is pointed is having issues. Try pointing the antenna to a different tower or waiting up to 24 hours for the issue to resolve,

If this does not resolve the issue, then the problem is almost certainly a hardware failure of either the antenna cables or the antenna itself.

To isolate the problem, look for any obvious breaks, kinks, or loose connections between the router and the antenna outside.
Try unplugging each of the antenna cables one at a time while testing to see if the internet comes back on. If it does, you know the cable just unplugged is bad while the cable still plugged in is functional.

Contact Net All Over for any replacements or further troubleshooting
support@netallover.com
888-425-3656

Intermittent Internet

Note that it is possible to get too strong a signal connection before amplification and overload the cell booster. If you see a flashing or solid Orange light on the indoor unit, the booster is overload. turn the antenna to one side or the other in small increments until the lights return to normal.

Tower Congestion
Keep in mind that it is normal for internet speeds to fluctuate throughout the day. You will often see slower speeds around 6-10 PM, especially on weekends, because that is when the most people are on the cell tower. The cell tower only has so much bandwidth to give out to users. If there are more users requesting bandwidth than it has available, it will give less bandwidth per user. Metaphorically speaking, the cell tower must cut smaller slices of pie to ensure everybody gets a slice. This is called Tower Congestion.

Try pointing the antenna at a different tower nearby and test speeds at different times of the day. It is not uncommon for a tower in a city to give the best speeds early morning but slow down significantly during peak usage hours, whereas a different tower might be slightly slower, but offer more consistent speed and connection.
https://www.cellmapper.net

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.