ReadyNet Troubleshoot - Net All Over

Troubleshoot

How Can We Help You?

Select from the options below.

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.

LTE Device Installation

Read Before Installing

DO NOT ever press the reset button on this device. If there is a problem, and you cannot get connected, call tech support at 888-425-3656. Pressing the RESET BUTTON may cause you to be charged another setup fee.

This device has a router built into it. If the router does not cover your whole house or office, you can add another router OR a range extender. We highly suggest a range extender for best performance. We do not provide technical support for other routers. If you want to use your own router, you should login to this device and change this device to passthrough mode so that you do not have 2 routers running on the same network. We can assist you with this.

When you first plug it in:

1. Turn the radio over and look for the following: SSID: XXXXXXXXXXXXXXX. Passphrase: XXXXXXXXXXXX. You will need this information to connect wirelessly to the router.

2. Put it near a window closest to where you think a tower might be. You can try different locations.

3. Plug it in to the electric outlet.

4. Wait up to 5 minutes before trying to connect.

5. Scan for the device. When you see the SSID connect to it. It will then ask you for the Password/Passphrase. Type that in carefully. Click Connect.

6. Run a speed test at www.speedtest.net You should run this at least 3 times waiting at least 30 seconds between each test. Note both the upload and download speeds.

7. Now take the device to another window in another part of the house. Run the speed test at least 3 times again.

8. You can do this in various parts of the house to see where the best location would be. If you have an upstairs in your house, try it there as well.

9. You can also unplug it and take it outside (with an extension power cord) just to see if there is much difference. If there is a noticeable difference, you can call in and talk to a supervisor to discuss options for an external antenna. In most cases this will not be necessary.

LTE WiFi Device Settings

If device shows green lights,
Is it one device having problems or multiple devices?
One device = Issue is solely with the device. Refer to the manufacturer.

Multiple devices = Device might be bad.
Power cycle the device.
Make sure that every device is connected to the right wireless name with the correct password.

If still cannot connect to the device with multiple devices, then it is likely the radio is bad, and it will need to be replaced.

If device shows no lights,
Not getting a signal from the tower.

Take the device outside to see if the light turns green. Be patient as it might take a little while. If it does, then it is recommended to get an external antenna kit.

If it still stays off, it is recommended to take the radio to a location in your home that you think would have a tower nearby and see if it connects. If it does make a connection, then you still may need to get an external antenna kit, but the speeds might be slow. If the device still does not make a connection, then we can replace it at no charge.

support@netallover.com

Program Radio

Download the latest firmware and install

Outdoor Antenna Installation

Tools you will need: Screwdrivers and wrenches Drill with screwdriver drill bit for ease of installation Additional wood or masonry screws may be required depending on where you mount the antenna This antenna assembly consists of: 2 Triangular shaped Yagi Antenna 2 Antenna cables (no more than 20 feet each) Mounting hardware for the antenna Mounting hardware for the pole Small Pole You may use an existing pole or old satellite mount for the antenna. Cables should not exceed 25 feet in length since excess length can reduce the signal gain from the antenna so they are not capable of improving service. You can mount the antenna anywhere at least 10 feet off the ground (on an eave, side of the house, rooftop) as long as there are no obstructions in the direction it is aimed (side of house, roof, barn, garage, etc). Also, trees are not helpful but do not completely block the signal. It is recommended to keep at least 10 feet between the antenna and a tree if it is in the direction you are aiming. The antenna does not have to be aimed perfectly but the more it is aimed properly, the better the signal will be. Here is what the finished product should look like. Notice that the antenna are shaped like a ‘>’ sign. They can also be shaped the opposite way: ‘<’ You should also wrap the cable connectors with black silicone tape where they are exposed to the outside air. This tape can be readily purchased at a hardware store or Amazon. The cable connectors on the LTE receiver are located behind the 2 rubber round plugs on the back. Lift them from the bottom to expose the connectors. This side does not need silicon tape unless the receiver is placed somewhere outside (not recommended).

No Internet

Are you connected to the Net All Over Wireless LTE Device?

If you are connected, What Color Is The Network Status Indicator Light?

Green:

Is it one device having problems or multiple devices?

One device = Issue is solely with the device. Refer to the manufacturer.

Multiple devices = Radio might be bad. Make sure the battery is completely removed from the radio. Power cycle the radio. Make sure that every device is connected to the right wireless name with the correct password. If the customer still cannot connect to the radio with multiple devices, then it is likely the radio is bad, and it will need to be replaced.

Red:

Solid Red = The device is not connecting to a tower. Take the router outside to see if the light turns green. Be patient as it might take a little while. If it does, then we recommend purchasing an external antenna kit. If it still stays red, please contact us by phone at 888-425-3656 and press option 2 for support or you can contact us by email at support@netallover.com

Flashing Red = This means the radio is having an issue reading the SIM card. Power down the radio. Make sure the battery is completely removed. Do not put the battery back in the radio. Reseat the SIM card. Turn the radio back on and give it a few minutes. If the light still flashes red, then it is likely the radio is bad, and it will need to be replaced.

If you are not connected,
Check LED
Make sure the WiFi LED Indicator is green. If it is not, unplug the device from the wall and wait 15 seconds before plugging the device back in. It may take 10 minutes for the device start up properly. If the WiFi light remains off, the radio may be bad. Call 888-425-3656 and press option 2 for further assistance.

Verify SSID And Password
Make sure your device can see the WiFi Network. it should start LTE

The default password should be the serial number of the device which is shown on the sticker underneath the device

If it does not let you connect with this password, you can reset it and create a new one by following the steps on LTE WiFi Device Settings.

Slow Internet

Radio Placement

Move the radio around the home or office to see if there is an improvement.

Internet Usage

While others are on the same network, other devices could be downloading and or uploading files to a cloud storage or a device or multiple devices might be streaming at the same time, thus clogging the bandwidth pipe.

Smart Devices, Phones, Computers and Tablets

If you do not have a lot of devices connected, check any device that is connected to the network. Smart phones, smart devices, computers and tablets have auto backup settings as well as an auto update setting for applications that will run in the background and it is recommended that you turn those off.

Cellular Tower

Slow speeds are usually caused by heavy traffic usage, or the radio is not getting a strong enough signal from the tower.

External Antenna

Try moving the radio outside to see if their speeds improve, if it does, we recommend that you purchase an external antenna kit. We sell different antennas and boosters to help increase speeds.