Troubleshooting

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If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.

Installation

Tools you will need:

Screwdrivers and wrenches

Drill with screwdriver drill bit for ease of installation

Additional wood or masonry screws may be required depending on where you mount the antenna

We send out the Flat Panel Antenna as the following kit: 

  • 1 Poynting Flat Panel Antenna  
  • 1 12″ mounting pole 
  • 2 U-Bolts 
  • 1 Z-Bracket 
  • 1 Proprietary mounting bracket 
  • 2 30′ LMR-195 cables  
  • 2 SMA-2-NType Pigtail connectors  
  • 1 tower map to help with aiming the antenna


This antenna has a 90º Spread, meaning you can be off to either side of the tower by 45 º and still connect to it, though you will see the best speeds by pointing the antenna directly at the tower you wish to connect to. The antenna is designed to be mounted on a pole using U-Bolts though there are other installation methods for different surfaces.

The larger silver connectors on the cables will plug into the antenna, while the smaller gold connectors plug into the antenna ports where the smaller antennas that came with the router are installed now.

See below for manufacturer mounting instructions.

NAO-XPOL-2-5G Installation Kit Instructions

Technical Specs: Technical-Specification-A-XPOL-0002-V3-US

Cable Length

This antenna kit comes with 30 ft long cables.

If you find you need longer cables, we sell them Here, but it is usually cheaper to move the router closer to the antenna and use a WiFi extender (see our blog post about Extenders Here)

This is because Coaxial cables lose signal db gain the longer they are. once you get beyond 35-40 ft, you start losing more signal strength than you gain from the external antenna outdoors.
Any cable longer than 30 ft needs to be LMR 400 or a similar low-loss variant to be effective. These types of cables are more expensive to manufacture and sell, so the best option is to use 30ft if possible.

No Internet

This section assumes you get no Internet connection with the external antenna’s plugged in, but you are able to get internet connection Without the external antenna’s plugged in. If you cannot get Internet with both the external antennas and the smaller ones that come with the device, consult the No Internet troubleshooting section for your specific router: netallover.com/troubleshooting

If you just installed the antennas,
The antenna needs to be pointed at a nearby cell tower to function properly. Consult the map that came with the antenna for nearby towers. You can also use Cell Mapper to browse towers near you. Make sure all the connections are tight.

If the antennas worked before but no longer,
It is possible the specific tower the antenna is pointed is having issues. Try pointing the antenna to a different tower or waiting up to 24 hours for the issue to resolve,

If this does not resolve the issue, then the problem is almost certainly a hardware failure of either the antenna cables or the antenna itself.

To isolate the problem, Look for any obvious breaks, kinks, or loose connections between the router and the antenna outside.
Try unplugging each of the antenna cables one at a time while testing to see if the internet comes back on. If it does, you know the cable just unplugged is bad while the cable still plugged in is functional.

Contact Net All Over for any replacements or further troubleshooting
support@netallover.com
888-425-3656

Intermittent Internet

Tower Congestion
Keep in mind that it is normal for internet speeds to fluctuate throughout the day. You will often see slower speeds around 6-10 PM, especially on weekends, because that is when the most people are on the cell tower. The cell tower only has so much bandwidth to give out to users. If there are more users requesting bandwidth than it has available, it will give less bandwidth per user. Metaphorically speaking, the cell tower must cut smaller slices of pie to ensure everybody gets a slice. This is called Tower Congestion.

Try pointing the antenna at a different tower nearby and test speeds at different times of the day. It is not uncommon for a tower in a city to give the best speeds early morning but slow down significantly during peak usage hours, whereas a different tower might be slightly slower, but offer more consistent speed and connection.
https://www.cellmapper.net

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.