Troubleshooting

How Can We Help You?

Select from the options below.

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.

LTE Device Installation

Default login and password differ for each device and model. When you turn the device on, press power briefly to move to the next screen, you should see the WiFi Network Name (SSID) and password.

 

 

If you have been provided the modem by Net All Over, it should work automatically with the information above.

 

If you have purchased the modem separately and are connecting to the modem for the first time, it will instruct you to open a web browser and go to 192.168.1.1 .

 

From here you can choose to change the WiFi Name/Password and the admin login. Make sure to write down the admin login on a note, you will need this info to login to the modem for any issues in the future.

 

If you find the device is going slowly or having trouble finding a stable connection we recommend moving it around your house until you find the place with the strongest signal.

 

If you can not find an area with strong signal strength you may need an external antenna or cell booster. You can call our support line (888-425-3656) to discuss which product would work best for your needs.

 

WIFI Device Settings

On the M6 Router this can be done from the router touchscreen. For the other models, we need to login.

 

Step 1.

Make sure you are connected to the router by an ethernet cable or by WiFi.

 

 

Step 2.

Open a webbrowser and enter 192.168.1.1 at the top of the page. You should see a login page.

 

Username will be admin.

Use the password created when setting up the router or on the note provided.

 

 

 

Step 3.

To adjust SSID network name and password, scroll down to wifi setting in the bottom left. Hit the pen Icon to change the SSID or Password. Click the right arrow to see settings for the 5GHz network.

 

 

 

Step 4.

Hit Apply. Device will reboot after submitting. You may need to reconnect to the wifi once the router has finished rebooting.

 

No Internet

Are You Connected to the Net All Over Wireless LTE Device?

Check the bottom right corner of you computer and click the wifi or globe logo and make sure you are connected to the wifi.

If you are connected,
There should be a status light blinking to the top right of the LED display, What color is it?

If it is Blue,

The router is connecting to the celltower and is transmitting data. Make sure the Internet is offline on multiple devices. If it is slow but still working, refer to the Slow Internet section.

Let’s Try:

Powercycling.
Powercycle the device by holding down the power button until the display reads “Shutting Down.” Once it is completely dark, wait 10 seconds then hold the power button again.
Otherwise contact support at 888-425-3656.

Remove Battery

While convenient, the router does not need the battery to function. If the battery is going bad, it can actually slow down the radio.

First, unplug the device and make sure it is turned off.
For the M6, there is a small divot in the corner to pop the back cover off.
For the M1, you can remove the back cover by placing your thumbs on the arrows and sliding in said direction.
Remove the battery completely from the device and plug the charging cable back in. device should start automatically.

If the above does not solve the issue, contact support at 888-425-3656 or support@netallover.com.

 

If it is Orange,

The router is not connecting properly with the cell tower, this could be for multiple reasons.

Let’s Try:

Powercycling.
Powercycle the device by holding down the power button until the display reads “Shutting Down.” Once it is completely dark, wait 10 seconds then hold the power button again.
Otherwise contact support at 888-425-3656.

Remove Battery

While convenient, the router does not need the battery to function. If the battery is going bad, it can actually slow down the radio.

First, unplug the device and make sure it is turned off.
For the M6, there is a small divot in the corner to pop the back cover off.
For the M1, you can remove the back cover by placing your thumbs on the arrows and sliding in said direction.
Remove the battery completely from the device and plug the charging cable back in. device should start automatically.

If the above does not solve the issue, contact support at 888-425-3656 or support@netallover.com.

 

If you are not connected,
Press the bower button on the device twice to show the wifi name and password. Use this information to connect your devices.
If you cannot connect with this information try using an ethernet cable to plug directly into the radio’s LAN port. If this is still ineffective it is likely the radio is faulty and needs to be replaced.

Slow Internet

Radio Placement
Move the radio around the home or office to see if there is an improvement. This radio includes a battery so you can carry the router around the building, pausing to check the signal bars shown on the LED display or to run a SpeedTest

Internet Usage
While others are on the same network, other devices could be downloading and or uploading files to a cloud storage or a device or multiple devices might be streaming at the same time, thus clogging the bandwidth pipe.

Smart Devices, Phones, Computers and Tablets
If you do not have a lot of devices connected, check any device that is connected to the network. Smart phones, smart devices, computers and tablets have auto backup settings as well as an auto update setting for applications that will run in the background and it is recommended that you turn those off.


Cellular Tower
Slow speeds are usually caused by heavy traffic usage, or the radio is not getting a strong enough signal from the tower.

Remove Battery

While convenient, the router does not need the battery to function. If the battery is going bad, it can actually slow down the radio.

First, unplug the device and make sure it is turned off.
For the M6, there is a small divot in the corner to pop the back cover off.
For the M1, you can remove the back cover by placing your thumbs on the arrows and sliding in said direction.
Remove the battery completely from the device and plug the charging cable back in. device should start automatically.

External Antenna
Try moving the radio outside to see if their speeds improve, if it does, we recommend that you purchase an external antenna kit. We sell different antennas and boosters to help increase speeds.

Intermittent Internet

Intermittent Internet can be caused by three things:

Tower Congestion
Keep in mind that it is normal for internet speeds to fluctuate throughout the day. You will often see slower speeds around 6-10 PM, especially on weekends, because that is when the most people are on the cell tower. The cell tower only has so much bandwidth to give out to users. If there are more users requesting bandwidth than it has available, it will give less bandwidth per user. Metaphorically speaking, the cell tower must cut smaller slices of pie to ensure everybody gets a slice. This is called Tower Congestion.

Try moving the radio to different parts of the house to see if it will connect to a different cell tower that might not be as congested. If you have an external antenna, try pointing at a different tower. You can use this link to see what cell towers are nearby:

https://www.cellmapper.net

Low Bandwidth / Signal
If you are trying to use more bandwidth than the device receives from the cell tower, you may see your devices buffer, or take forever to load. This may be due to some devices in the background using said bandwidth downloading updates, or to low signal in general. Disconnect or turn off devices you think might be using the Internet in the background and run a speed test. 5Mbs download should be enough to stream video. If you are getting close to this value, fluctuations in speeds or background updates may cause your device’s download speed to drop below what is needed to stream. An external antenna should help with this situation.

Device Failure
If the Internet is cutting out completely, and it does not appear to be related to download speeds or tower congestion, it may be the fault of the device or firmware. We can revert the firmware and reset the device to the factory settings by holding in the reset button on the back of the device for 10 seconds. This button is just below the battery after popping off the back cover.

Streaming Services

DISNEY+

HULU

NETFLIX

AMAZON PRIME

Parental Controls

You can use parental control settings to disable the internet at night to enforce bedtime or block access to certain websites.

 

Step 1

Make sure you are connected to the router by an ethernet cable or by WiFi.

 

 

Step 2. Open a webbrowser and enter 192.168.1.1 at the top of the page. You should see a login page.

 

Username will be admin

Use the password created when setting up the router or on the note provided.

 

 

 

Go to the settings section.

 

You should see a Side panel on the left. If you are on a Phone you may need to click the symbol to open the panel.

 

Click Security.

 

To disable certain websites, click Website Filters and then the Enable icon, then Add.

 

 

You can add individual websites or blacklist a ceratin word in the domain using wildcards.

* The examples below block access to facebook and any website containing the word test.

 

 

You can also specify the hours you want the wifi to be turned on.

 

Click Schedule, Then Add.

 

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.