Cancellation Policy

Dear Net All Over Subscriber: 

We are sorry to see you go but we want your departure to be smooth.  

If you have cancelled in the first 30 days of service, you are eligible to a full refund of all monies, pending your return of our equipment as specified below. 

If you have been a customer for more than 30 days, you may still cancel, however YOU MUST RETURN our equipment.

If you do not wait for a return label, please place all items in a well packed box and return with UPS, USPS, or FedEx to: 

NAO – Returns 

RMA – (Insert your Name and Phone Number Here) 

24165 I-10 STE 217-441

San Antonio TX 78257 

In order to avoid a charge of up to $350 for not returning all items, you must return the following: 

Missing or Damaged Device Box and Inserts                    $25 

Radio/Router                                                                          $315

Power Supply                                                                          $15 

Ethernet/Phone Cable (Each)                                               $5 

Antennas (Each)                                                                      $20

White Battery (Netcomm IFWA-40 Only)                             $15

Place all of the above items in a box with sufficient packing material (we are not responsible for damages due to poor packaging) and place the return label on the outside of the shipping box (not device box) and drop off at any U.S. Post Office. 

When we receive the items, if all items are returned, you will not be charged for missing items and if you have cancelled within the first 30 days, all monies will be returned to your credit card on the day we receive it. It may take up to 5 business days to get to your returned device. All returned boxes get a date marked on them, so we know when we have received them.

Items not returned within 14 days of your cancellation e-mail will cause a charge of up to $350 to your account (based on the costs of the items listed above). 

If you have a personal device and just an activated sim, please check mark accordingly below.

If you have any questions, please call us at 888-425-3656 and press option 3. 

For Each Device

  • Device Box
  • Cat16 LTE Radio
  • Ethernet Cable
  • Phone Cable
  • Manual
  • Power Supply
  • Device Box
  • Cat6 LTE Radio
  • (2) Antennas
  • Ethernet Cable
  • (2) Phone Cable
  • Manual
  • Power Supply
  • Device Box
  • Cat6 LTE Radio
  • (2) Antennas
  • Ethernet Cable
  • Manual
  • Power Supply
  • Device Box
  • Cat18 LTE Radio
  • (2) Antennas
  • Ethernet Cable
  • Manual
  • Power Supply

Cancellation Form

Questions?

(888) 425-3656