Troubleshooting

How Can We Help You?

Select from the options below.

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.

Does your modem have the barcode on the back or the bottom of the device? Click your model.

LTE Device Installation

Your C4R-800 Cat 18 modem comes with the following hardware:

 

  • 2 Antennas
  • 1 Power supply
  • 1 Ethernet cable

 

After unpacking the device, attach the supplied antennas, and plug the modem in with the provided power supply. Generally for the strongest signal strength we recommend placing the device near a window.

 

The device may take several moments to fully start up. Once the Power light, net light, sim light,  2ghz light, 5ghz light, and the 4G light are all illuminated the device is ready to connect to wirelessly.

 

There will be two wireless networks you are able to connect to:

Net_All_Over_2.4G_xxx & Net_All_Over_5G_xxx

 

Use the Net_All_Over_2.4G-xxx for devices that are far away from the modem or that do not support 5GHZ connections, and use the Net_All_Over_5G-xxx for devices that are close to the modem.

 

The default password for both networks is: 1234567890

 

If you find the device is going slowly or having trouble finding a stable connection we recommend moving it around your house until you find the place with the strongest signal. The signal lights on the modem ARE NOT an indicator of signal strength. Please click here for instructions on finding the modem signal strength.

 

If you can not find an area with strong signal strength you may need an external antenna or cell booster. You can call our support line (888-425-3656) to discuss which product would work best for your needs.

 

LTE WiFi Device Settings

SSID Network Name and Password

Step 1. Plug an ethernet cord into the LAN port (the one closest to power),

 

 

 

Step 2. Enter 192.168.2.1 in the URL bar at the top of a web browser.

Username: admin
Password: admin

 

Step 3. To Change the WiFi Name or Password, go to the left side and click on Wireless 2.4Ghz.

– Enter the desired WiFi name in the SSID section.
– Enter the desired password in the WPA Pre-Shared Key.
– Hit apply.

Repeat this process for Wireless 5 Ghz tab.

 

 

 

Step 4. Click reboot in the top right.

 

Band Locking

If you are experiencing slow speeds, you can attempt to ‘Band Lock’ on less congested tower bands.

 

To do so we need to login to the modem’s admin panel.

 

Login
In a web browser, type 192.168.2.1 into the URL bar at the top.

Username: admin
Password: admin

 

Click on the 4G Globe Icon.

 

Then click “Go to 4G Modem Settings.

 

 

Band-Lock
Enter each band you wish to connect to separated by colons (up to 4).

Example: 66:4:30:2

 

Use the cell mapper link below to find out which bands are available in your area.
In general, the most common bands are: 66,30,12,5,4,2, try different combinations to see which one works best for you.

 

CellMapper >>

 

Band-Lock Video

 

 

 

Cell Mapper Video

 

Program Radio

Step 1. Login
In a web browser, type 192.168.2.1 into the URL bar at the top.

Username: admin
Password: admin

 

 

Step 2. To Change the WiFi Name or Password, go to the left side and click on Wireless 2.4Ghz.

– Enter the desired WiFi name in the SSID section.
– Enter the desired password in the WPA Pre-Shared Key.
– Hit apply

Repeat this process for Wireless 5 Ghz.

 

 

 

Click on the 4G Globe Icon.

Then click “Go to 4G Modem Settings.

 

 

 

4G Modem
1. Set APN to nxtgenphone.
2. Set PDD type to IPV4.

 

No Internet

Are You Connected to the Net All Over Wireless LTE Device?

If you are connected,

Unplug the power from the device. Wait 10 seconds and plug it back in.

Is it one device having problems or multiple devices?

  • One device = Issue is solely with the device. Refer to the manufacturer.

  • Multiple devices = Multiple devices = Power cycle the radio. Make sure that every device is connected to the right wireless name with the correct password. If it still isn’t work attempt to connect with an ethernet cable. If you’re still not receiving an internet signal you should try to bandlock (instructions can be found in the menu item above this one).

Is the SIM light turned on? (between WiFi and signal)?

  • If not, take out the SIM card and put it back in. See SIM CARD

Are the Signal lights lit up?

  • Not Lit = Unscrew the antennas and screw them back in. If this does not work, you may be in a location where you cannot get cell service. Try testing the device outside or moving the device around. If this fixes the problem, you may need an external antenna.

Is the 4G Icon lit up?

  • Not Lit = The device is not connecting to the cell tower properly. The problem may be a temporary issue with the cell tower. If the problem persists past 24 hours, please call us at 888-425-3656 and press option 2 for support or email us at support@netallover.com.

 

  • Lit = The device is connecting to the cell tower properly. Please check the 4G modem settings and make sure these are set properly. This could also be a temporary issue with the cell tower. If the issue persists, call us at 888-425-3656 and press option 2 for support or email us at support@netallover.com.

 

If you are not connected,

Default SSID
If the default SSID name shows on the wireless list on the device, connect to it with the default password listed on the sticker on the bottom of the radio.

 

SSID: NET_ALL_OVER_5G_XXX

 

Passphrase: 1234567890

 

 

Ethernet Cable
Connect to the radio by plugging an Ethernet cable into a LAN port. Do NOT use the WAN port which is on the left furthest from power.

 

If you still cannot connect, give us a call at 888-425-3656 or email us at support@netallover.com

 

 

Verify Password
If it works using the Ethernet cable, but you cannot connect to the WiFi, follow the steps in the ‘LTE WIFI Device Settings’ to confirm the WiFi password has not been changed.

 

Slow Internet

Radio Placement

​Move the radio around the home or office to see if there is an improvement.

Band-Lock

​Try Band-locking the device. This can significantly impact speeds in some areas.

​​

Internet Usage

​While others are on the same network, other devices could be downloading and or uploading files to a cloud storage or a device or multiple devices might be streaming at the same time, thus clogging the bandwidth pipe.

Smart Devices, Phones, Computers and Tablets

If you do not have a lot of devices connected, check any device that is connected to the network. Smart phones, smart devices, computers and tablets have auto backup settings as well as an auto update setting for applications that will run in the background and it is recommended that you turn those off.

Cellular Tower

Slow speeds are usually caused by heavy traffic usage, or the radio is not getting a strong enough signal from the tower.

External Antenna

Try moving the radio outside to see if their speeds improve, if it does, we recommend that you purchase an external antenna kit. We sell different antennas and boosters to help increase speeds.

 

Intermittent Internet

This section pertains to frequent drops or disconnects of Internet where the router may sometimes need to be rebooted to resume service. For TV buffering, refer to the slow Internet section.

 

If this issue occurs every day, contact support at 888-425-3656 as there may be something wrong with the router.

There is a reboot script that can be installed on the modem to help mitigate the issue by automatically rebooting when a drop is detected. Follow the instructions below to install.

 

Log into the modem by going to 192.168.2.1

username: admin
password: admin

Then click “Administration” on the left side-panel.

 

The click on the “Console” Tab.

 

Copy the following command by highlighting it, right-clicking, then selecting copy. Then paste it into the top empty box in the console. Then hit the blue Refresh button.

 

echo ‘*/5 * * * * count=$( ping 1.1.1.1 -c 4 | grep -E “time=([0-9])” | wc -l);if [ $count == 0 ];then reboot;fi’ | crontab –

 

 

 

It’s normal for nothing to change visibly. wait for 5-10 seconds to make sure the command processes, then clear the top box by selecting the command you just pasted then hold backspace/delete until empty.

 

 

Last step.
Make sure everything worked by copy-pasting this final command:

 

crontab -l

 

You should see the long command you copy-pasted before now shown in the console box below.

 

 

Reboot device by clicking the symbol in the top right

 

Streaming Services

DISNEY+

HULU

NETFLIX

AMAZON PRIME

LTE Device Installation

Your C4R-800 Cat 6 modem comes with the following hardware:

  • 2 Antennas
  • 1 Power supply
  • 1 Ethernet cable

After unpacking the device, attach the supplied antennas, and plug the modem in with the provided power supply. Generally for the strongest signal strength we recommend placing the device near a window.

The device may take several moments to fully start up. Once the Power light, net light, sim light,  2ghz light, 5ghz light, and the 4G light are all illuminated the device is ready to connect to wirelessly.

There will be two wireless networks you are able to connect to:

Net_All_Over_2.4G_xxx & Net_All_Over_5G_xxx

Use the Net_All_Over_2.4G-xxx for devices that are far away from the modem or that do not support 5GHZ connections, and use the Net_All_Over_5G-xxx for devices that are close to the modem.

The default password for both networks is: 1234567890

 

If you find the device is going slowly or having trouble finding a stable connection we recommend moving it around your house until you find the place with the strongest signal. The signal lights on the modem ARE NOT an indicator of signal strength. Please click here for instructions on finding the modem signal strength.

If you can not find an area with strong signal strength you may need an external antenna or cell booster. You can call our support line (888-425-3656) to discuss which product would work best for your needs.

LTE WiFi Device Settings

SSID Network Name and Password

Step 1. Plug an ethernet cord into the LAN port (the one closest to power)

 

Step 2. Enter 192.168.2.1 in the URL bar at the top of a web browser.
Username: admin
Password: admin

Step 3. To Change the WiFi Name or Password, go to the left side and click on Wireless 2.4Ghz
Enter the desired WiFi name in the SSID section.
Enter the desired password in the WPA Pre-Shared Key.
Hit apply
Repeat this process for Wireless 5 Ghz tab.

Step 4. Click reboot in the top right

Band Locking

If you are experiencing slow speeds, you can attempt to ‘Band Lock’ on less congested tower bands. To do so we need to login to the modem’s admin panel.

Login
In a web browser, type 192.168.2.1 into the URL bar at the top.
Username: admin
Password: admin

Click on the 4G Globe Icon
Then click “Go to 4G Modem Settings

Band-Lock
Enter each band you wish to connect to separated by colons Maxiumum of 2
Example: 66:30
Use the cell mapper link below to find out which bands are available in your area.
In general, the most common bands are: 66,30,12,5,4,2
try different combinations to see which one works best for you.
CellMapper >>

Band-Lock Video

Program Radio

Step 1. Login
In a web browser, type 192.168.2.1 into the URL bar at the top.
Username: admin
Password: admin

Step 2. To Change the WiFi Name or Password, go to the left side and click on Wireless 2.4Ghz
Enter the desired WiFi name in the SSID section.
Enter the desired password in the WPA Pre-Shared Key.
Hit apply
Repeat this process for Wireless 5 Ghz.

Click on the 4G Globe Icon
Then click “Go to 4G Modem Settings

4G Modem
1. Set APN to nxtgenphone
2. Set PDD type to IPV4

No Internet

Are You Connected to the Net All Over Wireless LTE Device?

If you are connected,

Unplug the power from the device. Wait 10 seconds and plug it back in.

Is it one device having problems or multiple devices?

  • One device = Issue is solely with the device. Refer to the manufacturer.

  • Multiple devices = Power cycle the radio. Make sure that every device is connected to the right wireless name with the correct password. If it still isn’t work attempt to connect with an ethernet cable. If you’re still not receiving an internet signal you should try to bandlock (instructions can be found in the menu item above this one).

 

Is the SIM light turned on? (between WiFi and signal)?

  • If not, take out the SIM card and put it back in. See SIM CARD

Are the Signal lights lit up?

  • Not Lit = Unscrew the antennas and screw them back in. If this does not work, you may be in a location where you cannot get cell service. Try testing the device outside or moving the device around. If this fixes the problem, you may need an external antenna.

Is the 4G Icon lit up?

  • Not Lit = The device is not connecting to the cell tower properly. The problem may be a temporary issue with the cell tower. If the problem persists past 24 hours, please call us at 888-425-3656 and press option 2 for support or email us at support@netallover.com

  • Lit = The device is connecting to the cell tower properly. Please check the 4G modem settings and make sure these are set properly. This could also be a temporary issue with the cell tower. If the issue persists, call us at 888-425-3656 and press option 2 for support or email us at support@netallover.com

If you are not connected,
Default SSID
If the default SSID name shows on the wireless list on the device, connect to it with the default password listed on the sticker on the bottom of the radio.

SSID: NET_ALL_OVER_5G_XXX

Passphrase: 1234567890

Ethernet Cable
Connect to the radio by plugging an Ethernet cable into a LAN port. Do NOT use the WAN port which is on the left furthest from power.

If you still cannot connect, give us a call at 888-425-3656 or email us at support@netallpver.com

Verify Password
If it works using the Ethernet cable, but you cannot connect to the WiFi, follow the steps in the ‘LTE WIFI Device Settings’ to confirm the WiFi password has not been changed.

Slow Internet

Radio Placement

​Move the radio around the home or office to see if there is an improvement.

Band-Lock

​Try Band-locking the device. This can significantly impact speeds in some areas.

​​Internet Usage

​While others are on the same network, other devices could be downloading and or uploading files to a cloud storage or a device or multiple devices might be streaming at the same time, thus clogging the bandwidth pipe.

Smart Devices, Phones, Computers and Tablets

If you do not have a lot of devices connected, check any device that is connected to the network. Smart phones, smart devices, computers and tablets have auto backup settings as well as an auto update setting for applications that will run in the background and it is recommended that you turn those off.

Cellular Tower

Slow speeds are usually caused by heavy traffic usage, or the radio is not getting a strong enough signal from the tower.

External Antenna

Try moving the radio outside to see if their speeds improve, if it does, we recommend that you purchase an external antenna kit. We sell different antennas and boosters to help increase speeds.

Intermittent Internet

This section pertains to frequent drops or disconnects of Internet where the router may sometimes need to be rebooted to resume service. For TV buffering, refer to the slow Internet section.

If this issue occurs every day, contact support at 888-425-3656 as there may be something wrong with the router.
There is a reboot script that can be installed on the modem to help mitigate the issue by automatically rebooting when a drop is detected. Follow the instructions below to install.

Log into the modem by going to 192.168.2.1
username: admin
password: admin
Then click “Administration” on the left side-panel
The click on the “Console” Tab

Copy the following command by highlighting it, right-clicking, then selecting copy. Then paste it into the top empty box in the console. Then hit the blue Refresh button.

echo ‘*/5 * * * * count=$( ping 1.1.1.1 -c 4 | grep -E “time=([0-9])” | wc -l);if [ $count == 0 ];then reboot;fi’ | crontab –

It’s normal for nothing to change visibly. wait for 5-10 seconds to make sure the command processes, then clear the top box by selecting the command you just pasted then hold backspace/delete until empty.

Last step.
Make sure everything worked by copy-pasting this final command

crontab -l

you should see the long command you copy-pasted before now shown in the console box below.
Reboot device by clicking the symbol in the top right 

Streaming Services

DISNEY+

HULU

NETFLIX

AMAZON PRIME

If you have any questions, please call in to 888-425-3656 and press 2 for tech support or reach us at support@netallover.com.